Donna M Tbl

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Verified Reviewer

About a loan query

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The customer service representative was friendly & helpful I had no problems with them at all it is the loan company I have problems with

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Pros:
  • Easy way to get a loan
Cons:
  • Charge you membership fee after refusing you another loan

Preferred solution: Would have liked another loan but they refused me even though I still had to pay membership fee

User's recommendation: Don’t expect to get another loan if you have fell behind with payments because even though you paid up all the loan they will still charge you your membership fee when you have been refused another loan

Grzegorz J Xuq

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Verified Buyer
|

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Verified Reviewer
| map-marker Glasgow, Scotland

Problem with account

Creditspring Loans - Problem with account
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Hi, I'm writing to you because I have a problem. I applied for a loan from you and you granted it to me.

You deduct 10f from my account every month and I can't log into my creditspring account and use it. Why can't I use it and the money is being charged?

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Brentlee Xxa

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Verified Reviewer
| map-marker Northampton, Northamptonshire

Pay off loan and borrow more

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Very satisfied with the company and very reasonable, easy to pay off and borrow more. I am very Happy. Thank you.

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User's recommendation: Definitely

Resolved
Bawi Vpt

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Verified Reviewer
| map-marker Uppingham, Rutland

Resolved: To ask ehy you took £28out my bank account

Updated by user May 14, 2024

Company fixed the issue and I have been provided with apology. I phoned and was told you had wrong number for me

Original review May 07, 2024

Was advised I could go to account and borrow but no verification code is coming through. Can you explain why please

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Donna M Tbl

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Verified Reviewer
| map-marker Neasden, Brent

Misleading they still expect you to pay membership fee when they refuse u a loan

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How they got my credit score as 9 i dont know cos I have a credit company who informs me off changes to my credit score every month & it has been going up not down it was 58% last time they contacted me you cant expect someone to pay a membership fee if you refuse them a loan so I am very angry & so annoyed cos I left myself without any money because i paid the loan I had with you in full

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User's recommendation: Don’t get behind on payments because if you do & once you have paid loan in full they still expect you to pay the monthly membership fee when they refuse you a loan

Donna M Tbl

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Verified Reviewer
| map-marker Neasden, Brent

About a loan query

Last Creditspring loan I fell behind because my ESA benefit was stopped it has now been reinstated so I paid off the loan I had with you was told to renew so I did my membership fee went up from £1pm to £8.75 so I thought you were going to let me get a loan I left it until today to contact you only to be told i wouldnt get another loan i couldnt understand why my membership went up when I am not able to get a loan so going to cancel membership I left myself with no money paying you off & friends & family who lent me money so I am very upset with it all

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User's recommendation: Don’t fall behind in payments because if you do you have to renew after finishing paying they will put your membership up but won’t allow you to get another loan so for those who often struggle financially don’t take loan out with Creditspring

Donna M Tbl

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Verified Reviewer
| map-marker Neasden, Brent

About a loan query reason for review is because I paid of my loan on the 9th July 2024 I was told to renew I did renew yes I had to pay less of my loan because my benefits had stopped I recently had m

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I had y ok pay loan back at a reduced price because my employment support allowance had been stopped so I had financial difficulty I have now had my money reinstated so I paid off most of the money like loans from family & friends & cleared the loan I had with you I have started sorting out my finances but obviously the money I had reinstated was gobbled up by the time I paid off when I paid the rest of the loan I had with you I was told to renew so I did cos I needed some money to get me by & help me pay off a couple of other small loan my friend lent me you renewed my membership payment from £1 to &8.75pm I just called customer services to be told i cant get a loan but you are expecting me to still pay £8.75 for a service I am not receiving I spoke highly of your company even had a couple of friends considering to join your company they wont now when I tell them whats happening I am stopping the membership why should I pay that when I am not getting the full service so my membership is going to be stopped now

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Anonymous
map-marker London, England

Instantly resolved any loans problems company. Credit spring loans is the best company.

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Everything is really fine, just called to make enquiries about my remaining loan if it can be released to me.

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User's recommendation: None at the moment.

Anonymous
map-marker Birmingham, England

Complainbeen with them over 2 years and done the identity forms and got my account shut down very disappointed with this and let down

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Have an interest in there customers who have an issue with this problem and try ro fix issue

Which I didn't get from customer service not very professional and feell let down

Very not happy with the company

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Lorraine G Fwp

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Verified Reviewer

My loan payment

I am trying to get in contact as I havent been able to pay my payment on time so I need to speak with someone immediately thank you lorrraine gray

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Preferred solution: To speak to someone about my payment plan

Anonymous
map-marker Tain, Highland

Wondering about my first payment

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I was acceptent into Credit Spring which Im delighted about Im due my first payment on 29th of Octover will this automatically go into my account or do I hacd to apply for it im confused about this oartvod agreement thank you Ian Williamson 1Ardross Place Invergordon Iv180qz

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Anonymous
map-marker Saint Helier, Jersey

Got no feedback from them

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Trying to verify if my loan approval was legitimate however no one responded to my query. So I had no choice but to ignore the email.

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Mary C Lcw

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Verified Reviewer

Question

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Great company

Received my funds as usual.

Def recommended themHappyHappy thank you credit spring loans, definitely would use them again in the future

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Pros:
  • Quick money

Preferred solution: Would like to thank them

Camiya Enp
map-marker Newham, Northumberland

Loan application

I cant seem to get to talk to anyone, Ive been blocked from their emailing system after wanting to talk to someone about an application, tried ringing on many occasions and the voice mail keeps saying staff are on training, not very good with their customer support. Way is it so hard to get to talk to someone.

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User's recommendation: Say well clear

Allard Cdq

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Verified Reviewer
| map-marker Manchester, England

Delete my account

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Hi , I didn't get anything but creditspring stole 10 pounds from my account. I'm not interested in this *** and want my money back otherwise I will complaint of fraud and spread it on social media.

Still you are sending me emails that my account is in arrears. I got nothing how dare you to stole money from my account.

I hope you will solve this issue ASAP. CALL 0745064****

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Anonymous
map-marker Birmingham, England

Fraud

I do not know why creditspring had put a bad reference against my credit dip when I dont even know what this is about I tried contacting credispring numerous amount of times but no answer

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User's recommendation: Fraud

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